FAQ

A Bitaxe is a small, open-source Bitcoin miner built around a single ASIC chip. It runs at home from a power supply, connects over Wi-Fi and mines on its own.

Newer models such as the Bitaxe Gamma use the BM1370 chip and reach about 1.2 TH/s at roughly 15–25 W.

• A 5 V power supply with a 5.5 × 2.1 mm barrel plug for the Bitaxe Gamma. It must deliver at least 4 A, and 5 V / 6 A (30 W) is recommended. Check your product page to see whether one is included.
• A 2.4 GHz Wi-Fi network. 5 GHz is not supported.
• A Bitcoin address of your own, where a reward would be paid.
• Airflow: the Bitaxe needs active cooling, the heatsink alone is not enough.

• Plug in the power supply and wait about 30 seconds for the Bitaxe to start.
• On your phone or laptop, join the Wi-Fi network the Bitaxe creates (its name looks like Bitaxe_XXXX or AxeOS_XXXX) and open 192.168.4.1 in your browser.
• Enter the name and password of your 2.4 GHz home Wi-Fi. The Bitaxe restarts and joins your network.
• Find its IP address in your router's device list, open it in a browser to reach the AxeOS dashboard, then enter your mining pool and your Bitcoin address.

Choose a pool that supports solo mining, for example public-pool.io or solo.ckpool.org. Each pool's website lists the exact address and port to enter in AxeOS. As your username (worker) you enter your own Bitcoin address, so any reward is paid directly to you.

The Bitaxe Gamma draws roughly 15–25 W. Running around the clock at 20 W, that is about 0.5 kWh per day, or around €4–5 per month at €0.30 per kWh. Your own electricity price decides the real cost.

• Make sure you are using a 2.4 GHz Wi-Fi network.
• Check that your power supply delivers a stable 5 V with at least 4 A. Weak supplies cause restarts and low hashrate.
• Confirm the fan is spinning and the miner has room to breathe.
• Unplug it for a few seconds and try again.

Still stuck? Contact us with your order number and a screenshot of the AxeOS page.

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Delivery time depends on your location and the shipping method. As soon as your order ships, you will receive an email with a tracking link. If your parcel has not arrived when expected, contact us with your order number.

Contact us with your order number and photos or a short video of the problem. We will help you find a solution, such as a replacement or a refund. For return conditions and your right of withdrawal, see our Refund Policy.